Privacy policy

Who we are

Haad Yao Divers is responsible for the personal information described on this page.

We are based at 84/31 Moo 8, Koh Phangan, Surat Thani. If you have any questions about your information, email us at contact@haadyaodivers.com and a person will answer.

What you send us

When you use the booking form we ask for your name, email address, phone number, which course or trip you are interested in, your preferred date, your current certification level, and anything you write in the message box.

We use it to answer you and to arrange your diving. That is all. It is emailed to the shop and stored on this website so we can find it again when you arrive.

You do not need an account to book, and we do not ask you to make one.

What is recorded automatically with your enquiry

When a booking form is submitted, the software also records the IP address it came from, the browser used, and the city and country that IP address resolves to. This is standard anti-spam and troubleshooting information; it is stored with the enquiry and is not used to build any profile of you.

Our web host keeps its own server access logs, as every web host does. Those are the host's records, kept for their own security and diagnostics.

Our own visitor counter

This site keeps its own simple visitor counter, which we built ourselves and which runs entirely on our own server. It records that a page was viewed — which page, on which day — and adds one to a number. Nothing about your visit is sent to Google or to any other company.

With the first page you view each day, your browser also tells the counter four general things, and each one only adds one to a daily total: the name of the website you came from (for example google.com — never the page you were on or what you searched for), your browser's time zone, which gives a country, the width of your screen, which tells a phone from a computer, and the language your browser is set to.

When you tap one of our WhatsApp, phone, email, map, Instagram or Facebook links, the counter adds one to that link's total and notes which page it was on. When you send one of our forms, it adds one to that form's total. None of these totals is linked to you, to each other, or to the rest of your visit.

To avoid counting the same person twice in one day, each visit is marked with a one-way code derived from your internet address and browser. The code cannot be turned back into your address, your address itself is never stored, and the code is deleted in less than a day.

The counter sets no cookies and stores nothing on your device.

Cookies

This site sets no cookies for visitors — the counter above works without storing anything on your device. That is why there is no cookie banner: there is nothing to ask you about.

The only cookies this site can set are the ones WordPress uses to keep a staff member signed in to the admin area, and you will never meet those as a visitor.

The reviews on our home page

The Google reviews shown on this site are public reviews left on our Google Business Profile. We store a copy on our own server and display it in our own layout, which means your browser does not contact Google when you read them and Google is not told that you visited us.

The initials on each review are drawn from the reviewer's public name; we do not load their Google profile pictures.

What we never do

We do not sell, rent or trade your information to anyone, for any purpose.

We do not run advertising trackers, and we do not add you to a mailing list because you made a booking enquiry.

How long we keep it

Booking enquiries stay on this website so we have a record of what was arranged. Ask us to delete yours and we will.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email us and we will deal with it.

Children

We run PADI Junior courses for divers aged 10 and up, which means a booking sometimes includes a child's name and date of birth. A parent or guardian must provide that information and agree to the booking on the child's behalf.

We do not knowingly collect information from a child through this website directly.

Changes to this policy

If we change how we handle information, we will update this page.